State Farm® Insurance Agent Jay Hassell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jalen Ingram
May 3, 2026
"Had a great experience working with Isaiah Mills at State Farm. He was super attentive, easy to talk to, and made the whole process simple. Definitely recommend working with him!"
"Jalen, thank you for the wonderful feedback! I am happy to hear that Isaiah was so helpful. We are always here when you need us!"
Kaye Huntley
April 28, 2026
"Can't see how they have 5 stars because they gone up on my policy 2xs and saying I owe them money which I took the drive safe discount off few days after I signed up. Then my agent goes ghost doesn't respond d to text or calls till days later and I keep messaging and calling her every week about my policy and balance and she keep saying she will get to it well guess what it's been 3 weeks and still haven't heard from her about it other than saying she will be doing it now then actually don't and now my policy getting turned off. I hate state farm soon as I can I will be changing ASAP worse insurance company I've encountered UPDATE IT WAS MADE RIGHT THANK U But left because they trying to rob me blind saying I am behind and I was always paying on-time"
"Good morning Mrs. Huntley. So sorry that you had a bad experience. Our team is working diligently to resolve your issues. "
Gabe Peace
April 24, 2026
"Isaiah Mills was professional and explained everything in detail, also showed visuals. Great work and dedication on his part!"
Krystle Robinson
April 23, 2026
"I had a great experience working with Isaiah Mills as my insurance representative. Mr. Mills took the time to help me understand my car and rental insurance coverage and made sure I knew exactly what my policy included. His knowledge helped me make the best decisions rather than just selling a policy. I gained more coverage and saved money switching to State Farm. Once I made the switch, I literally didn't have to do anything, he took care of contacting my other insurance company and property for me. What I appreciated the most was how he educated me on other types of coverage and financial protection for me and my family that State Farm has to offer. The conversation wasn't overwhelming and there was no pressure or force in getting me to insure with them. I am very happy with my decision to now be with State Farm and truly grateful for his help. I highly recommend Isaiah Mills for anyone needing a clear break down in coverages. He was very professional, knowledgeable, and trustworthy."
"Krystle, thank you for your thoughtful review! I am so glad to hear that Isaiah provided such a clear, helpful, and pressure-free experience. Taking the time to educate and make sure you feel confident in your coverage is exactly what we strive for. We truly appreciate your recommendation and are happy to have you with us!"
Austin McCalpin
April 17, 2026
"Isaiah Mills is the most informed insurance person I’ve ever had the pleasure talking to. He answered all my questions in a very polite tone and manner"
"Austin, thank you for the wonderful review! I am thrilled to hear that Isaiah was so helpful! "
Kimberly Hughes
April 15, 2026
"Wonderful experience with Mr. Isaiah Mills."
"Kimberly, thank you for the great review! I am happy Isaiah was so helpful!"
Briana Banks
April 8, 2026
"Isaiah did an excellent job helping me find a great deal. He was patient, responsive, and incredibly helpful in addressing all of my questions and concerns. His interpersonal skills really stood out, making the entire process smooth and stress-free. Highly recommend!"
"Thank you for the 5 stars Briana!"
Jocelyn
April 8, 2026
"Isaiah was a great deal of help. I appreciate his so much for walking me through my policy process."
Isaiah Mills
March 11, 2026
"Excited for Jay Hassell to service my family and friends!!"
"Isaiah, thank you for the great review! I am honored to serve you and your family and friends!"
William Milam
March 5, 2026
"I recently lost my car to a fire. It was a scary experience. I decided to call Jake at Jay Hassell’s office, and he helped me find a quote that worked for me. He worked quickly but professionally, and I highly recommend this office for any insurance purposes. Thank you!"
"William, thank you for your kind words and for trusting our office during such a stressful situation. I’m really glad Jake was able to help you quickly and professionally after the loss of your car. We truly appreciate your recommendation and are always here if you need anything moving forward!"
Ashley Henderson
February 12, 2026
"Kassandra is hands down the best agent I have ever worked with. She took her time and got my husband and I the best and affordable rates. Highly recommend."
"Ashely, thank you for the wonderful review! I am thrilled to hear that Kassandra was so helpful and that she got you and your husband the coverage you need!"
Ashley Edwards
February 10, 2026
"Kassandra is the BEST💕 She's a professional at this insurance business, fast and knows exactly what she's doing. I would recommend her to anyone that I know. If you need insurance I most definitely would recommend 10000/10. Thanks again Kassandra💕"
"Ashley, thank you so much for the amazing review! 💕 I couldn’t agree more—Kassandra truly is a rockstar when it comes to insurance. I am so glad she was able to take great care of you."
Jasmine Harper
February 10, 2026
"Very GREAT service….caring and understanding HIGHLY RECOMMEND"
"Jasmine, thank you for the wonderful feedback! We are always here when you need us!"
Armando Lares
February 7, 2026
"Doesn’t do good business ."
"Armando, your feedback is bothersome. We strive to provide the best service we can. If there was a miscommunication or an error on our end I would be more than happy to work things out. Please give me a call. -Jay Hassell"
Equality K
February 6, 2026
"Rude and unprofessional. I do not recommend this office at all"
"I am concerned and confused about your review. We strive to provide the best service we can so I would love to try and make things right. Please give me a call - Jay Hassell."
Jennifer Palmertree
February 5, 2026
"I loved working with Katrina so much! She was very easy to talk to, took the time to answer my questions. Which was a lot! Please give them a call for y'all your insurance needs."
"Jennifer, thank you for your kind words! Katrina will be thrilled to hear this. I am so glad she could help and make the process easy for you."
Harry Barnes
February 5, 2026
"Kassandra at State Farm was absolutely wonderful to work with. She was knowledgeable, patient and took time to explain all my options clearly. She made the entire process smooth and stress-free,and I truly feel like she had my best interest at heart.I highly recommend Kassandra if you're looking for excellent customer service and someone you can trust."
"Harry, thank you for your kind words! Kassandra will be thrilled to hear this. I am so glad she could make the process smooth and stress-free for you."
HotGirl Lexxx
February 5, 2026
"Ms. Kassandra was very amazing! She was very sweet, genuine, and most importantly helpful :) I recommend everyone to go to her! I thanked her again for helping me. 😊 She got me a great price that I can afford."
"Alexis, thank you for your kind words! Kassandra will be thrilled to hear this. I am so glad she could help and get you a great rate you feel good about."
Shanikka Holloway
February 5, 2026
"My experience with Ms Kassandra Floyd has always been awesome and very professional. She has always been a great help to my family and I no matter what. I really appreciate her patience and kindness. Ms Floyd always makes you feel like family."
"Shanikka, I appreciate you sharing this! Kassandra’s patience and dedication mean so much to us, and we’re glad you feel like family here."
Yvette King
February 5, 2026
"This is an amazing office. Jay and his staff are all professional and very knowledgeable about all insurance options. I highly recommend this agency and Kassandra is the absolute best in the state of Mississippi. Top Tier in customer service and customer satisfaction."
"Yvette, thank you so much for the kind words! I’m proud of my team and especially Kassandra for delivering top-tier service. We truly appreciate your recommendation."
Corey Fisher
February 5, 2026
"Very good when it comes to the customer"
"Corey, thank you for the great review!"
Dee
February 5, 2026
"I had the worst experience here. I give zero stars. Does not know how to conduct business. Smart mouths all around"
"Dee, your feedback is concerning to me. As an office and as a business owner my team and I strive to provide great customer service. If there was an issue with someone on my team I am more then happy to step in and help. Please give me a call. - Jay Hassell"
Gerrick
February 5, 2026
"Jay Hassell only cares about commission and not the satisfaction of their customers."
"Gerrick, my main goal is to help my clients get the coverage they need that fits into their budget as well as provide great customer service through out that process. If something happened to warrant this review I am more than happy to discuss this and do what I can to make things right. Please give me a call. - Jay Hassell"
Sole Kinnection
February 5, 2026
"Very unprofessional"
"This feedback concerns me as I do not see that we do business together. As a business owner it is my goal to make sure my customers have a good experience with my team. Please give me a call directly. - Jay Hassell"
jay jay
August 25, 2025
"Cassandra was good to work with she is always helpful."
"Jay Jay, thank you for the wonderful review! I am so happy Cassandra was such a pleasure to work with! "