State Farm® Insurance Agent Jay Hassell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Armando Lares
February 7, 2026
1
out of
5
rating by Armando Lares
"Doesn’t do good business ."
Equality K
February 6, 2026
1
out of
5
rating by Equality K
"Rude and unprofessional. I do not recommend this office at all"
We responded:
"I am concerned and confused about your review. We strive to provide the best service we can so I would love to try and make things right. Please give me a call - Jay Hassell."
Jennifer Palmertree
February 5, 2026
5
out of
5
rating by Jennifer Palmertree
"I loved working with Katrina so much! She was very easy to talk to, took the time to answer my questions. Which was a lot! Please give them a call for y'all your insurance needs."
We responded:
"Jennifer, thank you for your kind words! Katrina will be thrilled to hear this. I am so glad she could help and make the process easy for you."
Harry Barnes
February 5, 2026
5
out of
5
rating by Harry Barnes
"Kassandra at State Farm was absolutely wonderful to work with. She was knowledgeable, patient and took time to explain all my options clearly. She made the entire process smooth and stress-free,and I truly feel like she had my best interest at heart.I highly recommend Kassandra if you're looking for excellent customer service and someone you can trust."
We responded:
"Harry, thank you for your kind words! Kassandra will be thrilled to hear this. I am so glad she could make the process smooth and stress-free for you."
Alexis Martin
February 5, 2026
5
out of
5
rating by Alexis Martin
"Ms. Kassandra was very amazing! She was very sweet, genuine, and most importantly helpful :) I recommend everyone to go to her! I thanked her again for helping me. 😊 She got me a great price that I can afford."
We responded:
"Alexis, thank you for your kind words! Kassandra will be thrilled to hear this. I am so glad she could help and get you a great rate you feel good about."
Shanikka Holloway
February 5, 2026
5
out of
5
rating by Shanikka Holloway
"My experience with Ms Kassandra Floyd has always been awesome and very professional. She has always been a great help to my family and I no matter what. I really appreciate her patience and kindness. Ms Floyd always makes you feel like family."
We responded:
"Shanikka, I appreciate you sharing this! Kassandra’s patience and dedication mean so much to us, and we’re glad you feel like family here."
Yvette King
February 5, 2026
5
out of
5
rating by Yvette King
"This is an amazing office. Jay and his staff are all professional and very knowledgeable about all insurance options. I highly recommend this agency and Kassandra is the absolute best in the state of Mississippi. Top Tier in customer service and customer satisfaction."
We responded:
"Yvette, thank you so much for the kind words! I’m proud of my team and especially Kassandra for delivering top-tier service. We truly appreciate your recommendation."
Corey Fisher
February 5, 2026
5
out of
5
rating by Corey Fisher
"Very good when it comes to the customer"
We responded:
"Corey, thank you for the great review!"
Dee
February 5, 2026
1
out of
5
rating by Dee
"I had the worst experience here. I give zero stars. Does not know how to conduct business. Smart mouths all around"
We responded:
"Dee, your feedback is concerning to me. As an office and as a business owner my team and I strive to provide great customer service. If there was an issue with someone on my team I am more then happy to step in and help. Please give me a call. - Jay Hassell"
Gerrick
February 5, 2026
1
out of
5
rating by Gerrick
"Jay Hassell only cares about commission and not the satisfaction of their customers."
We responded:
"Gerrick, my main goal is to help my clients get the coverage they need that fits into their budget as well as provide great customer service through out that process. If something happened to warrant this review I am more than happy to discuss this and do what I can to make things right. Please give me a call. - Jay Hassell"
Sole Kinnection
February 5, 2026
1
out of
5
rating by Sole Kinnection
"Very unprofessional"
We responded:
"This feedback concerns me as I do not see that we do business together. As a business owner it is my goal to make sure my customers have a good experience with my team. Please give me a call directly. - Jay Hassell"
Kaye Huntley
January 26, 2026
4
out of
5
rating by Kaye Huntley
"Can't see how they have 5 stars because they gone up on my policy 2xs and saying I owe them money which I took the drive safe discount off few days after I signed up. Then my agent goes ghost doesn't respond d to text or calls till days later and I keep messaging and calling her every week about my policy and balance and she keep saying she will get to it well guess what it's been 3 weeks and still haven't heard from her about it other than saying she will be doing it now then actually don't and now my policy getting turned off. I hate state farm soon as I can I will be changing ASAP worse insurance company I've encountered UPDATE IT WAS MADE RIGHT THANK U"
We responded:
"Good morning Mrs. Huntley. So sorry that you had a bad experience. Our team is working diligently to resolve your issues. "
jay jay
August 25, 2025
5
out of
5
rating by jay jay
"Cassandra was good to work with she is always helpful."
We responded:
"Jay Jay, thank you for the wonderful review! I am so happy Cassandra was such a pleasure to work with! "
Sandra Mcknight
August 19, 2025
5
out of
5
rating by Sandra Mcknight
"I normally don’t rate companies, but how could I not .. the service I received from Kassandra Floyd was exceptional.. she deserves this recognition.. ms Kassandra thank you for easing my fear.. and securing my families future.. surely I can say like a good neighbor State Farm is there."
We responded:
"Sandra, thank you so much for your kind words! I am thrilled to hear Kassandra provided exceptional service and helped ease your fears. She truly cares about our customers, and your recognition means the world. Like a good neighbor, we’re always here for you!"
Carley Huckeby
March 29, 2025
5
out of
5
rating by Carley Huckeby
"So thankful for Kassandra and the money she saved us! Could not have asked for a better, smoother process. Highly recommended letting her quote your insurance needs!"
We responded:
"Thank you Carley! We're so happy to hear that Kassandra made the process smooth and helped you save money! She truly goes above and beyond for her customers. We appreciate your review! "
tina
March 29, 2025
5
out of
5
rating by tina
"I would personally like to thank Mrs.Kassandra on a job well done. She say what she means and means what she says, not only did she make the transition easy from home insurance and auto but she took care of my oldest son and his wife on a Sunday afternoon after church… who does that 😊 keep up the good work Im so grateful for your kindness and low rates.. God Bless You !! 🙏🏾❤️"
We responded:
"Thank you so much for your heartfelt words Tina! Kassandra truly embodies dedication and kindness, and we’re thrilled to hear she made the transition seamless for you and your family—even on a Sunday! 😊 She’s always willing to go the extra mile. We appreciate your trust and support—blessings to you as well! "
Junior
March 23, 2025
5
out of
5
rating by Junior
"Jay Hassell please give Katrina a raise. She did a great service for me and my family saved us over $300 in insurance. she was very professional and nice. My wife and I had a million questions. She answered then all and make sure we were comfortable with our switch to State Farm. Thanks again Katrina"
We responded:
"Thank you so much for your fantastic feedback! We’re thrilled to hear that Katrina was able to provide such exceptional service and help you save over $300. She truly goes above and beyond, and we’re lucky to have her on our team. We’ll be sure to share your kind words with her! Thanks again for choosing State Farm—we’re so happy to have you as part of the family."
Leon Brown
March 23, 2025
5
out of
5
rating by Leon Brown
"Katrina is great, She is very knowledgeable and from the conversation I can tell she is passionate about her job. She gave me a wonderful quote"
We responded:
"Thank you for your kind words! We’re so glad to hear that Katrina provided you with excellent service and a great quote. Her passion for her work really shines through, and we’re lucky to have her on our team. We appreciate your trust in us and look forward to serving you in the future!"
Jazelle Hodge
March 17, 2025
5
out of
5
rating by Jazelle Hodge
"Switching to State Farm was absolutely the best decision I ever made! All thanks goes to Mrs. Kassandra Floyd! She was very helpful and understanding! Thank you!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that switching to State Farm was such a great decision for you. Kassandra truly embodies the helpful and understanding service we strive for, and we're thrilled she could assist you. Thank you for choosing us, and we’re here for you anytime you need!"
Krishna Boone
March 14, 2025
5
out of
5
rating by Krishna Boone
"I highly recommend Kassandra! She is so easy to work with. Her customer service skills are top tier!"
We responded:
"Thank you so much for your kind recommendation! We're thrilled to hear that Kassandra was such a pleasure to work with and provided top-tier customer service. She truly goes above and beyond for our clients. We appreciate your feedback and look forward to continuing to serve you!"
Shelby Caro
March 11, 2025
5
out of
5
rating by Shelby Caro
"It took me less than 30 mins to have my insurance from 600 dollars to 247, thanks to Kassandra! She has always saved me when I needed it! Use them please!"
We responded:
"Wow! We’re so happy to hear that Kassandra was able to help you save so much on your insurance in such a short time! She truly goes above and beyond for our customers, and we appreciate your trust in us. Thank you for your kind words and recommendation—we’re always here if you need anything!"
Shay Moore
March 11, 2025
5
out of
5
rating by Shay Moore
"She was excellent! She got it done in no time with no hassle! She got me the best quote! And I didn’t hesitate to take the deal! If you need insurance she is the best!!! Also sweet & considerate! Thank you!"
We responded:
"Thank you for your amazing feedback! We’re so glad we were able to make the process quick and easy for you while getting you the best quote. We appreciate your trust and recommendation—thank you again!"
Alexis Johnson
March 11, 2025
5
out of
5
rating by Alexis Johnson
"Five stars is not enough. Fast, friendly and very helpful.."
We responded:
"Thank you Alexis!"
Lashara Collins
March 7, 2025
5
out of
5
rating by Lashara Collins
"Oh my if u are looking for affordable insurance in life,auto, and home State Farm is the best to do it"
We responded:
"Thank you for the great review! We're so glad to hear that you found State Farm to be the best choice for affordable life, auto, and home insurance. We truly appreciate your feedback and are always here to assist with any of your insurance needs. "
heather
March 6, 2025
5
out of
5
rating by heather
"Ms.Kassandra made our experience very fast! She was very friendly and happy to answer any questions that we had. Thank you Ms Kassandra!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ms. Kassandra made your experience quick and easy while providing friendly, helpful service. We’ll be sure to pass along your thanks to her."